If you are feeling unwell prior to your treatment please contact me so that we can discuss whether we need to rebook.
Please cancel your treatment at the earliest opportunity if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.
A minimum of 48 hours notice is required to cancel an appointment. Failure to attend an appointment with less than 48 hours notice of cancellation will incur the charge for the full appointment.
Short notice cancellations due to onset of Covid–19 related symptoms, long–term medical conditions or pregnancy can be discussed on an individual basis.
Following a cancellation, payment must be received before any further treatment bookings can be taken.
It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.